1. Our only official channels

  1. Official website We use one domain only: www.crisscrossmetals.com. Any site with similar spelling, an added hyphen, a different suffix, or appearing as a subdomain has no connection to us.
  2. Official email domain Our business email comes only from the @crisscrossmetals.com domain. The main external address is otto@crisscrossmetals.com. We do not conduct business correspondence through Gmail, Outlook, QQ Mail or other public mailboxes.
  3. Operating entity This website is operated by Chengdu Kuangye Zongheng Mining Technology Consulting Co., Ltd. Any contract, invoice and payee should carry that same name. Where the name does not match, do not pay — check with us first.
  4. Office locations The addresses of our Vientiane (Laos) and Saraburi (Thailand) offices are published on the contact page. We have no other public offices or branches.

2. What we will never do

None of the following is how we do business. If anyone proposes them in the name of Crisscross Metals, treat it as a high-risk signal and stop payment immediately.

  1. Notifying a change of receiving account unilaterally through a personal mailbox, WeChat, WhatsApp or another messaging app.
  2. Asking for a registration fee, qualification-review fee, legal fee, bank activation fee or deposit before the goods, the parties and the terms have been verified.
  3. Explaining an unusual price or condition with unverifiable claims such as an internal quota, government relationships or a special banking channel.
  4. Refusing to let buyer and seller verify each other through corporate website email, official telephone or video.
  5. Offering an image sent through a chat app as proof of funds, a bank comfort letter, a letter of credit or a guarantee, while refusing bank-to-bank confirmation.
  6. Manufacturing urgency — pay today or it is cancelled, no independent inspector allowed — to push the other side around its own approval process.

3. Key checks before you pay

Before paying any fee, deposit or balance, complete at least the checks below. A contradiction in any one of them calls for a pause and more evidence — not for trusting one more time.

  1. Whether the contracting party, the invoicing party and the payee carry exactly the same name.
  2. Whether the receiving-account details were separately confirmed with a contact you already knew, rather than on the strength of this email alone.
  3. Whether any change of account has been independently re-checked by a second approver.
  4. Whether the bank instrument can be confirmed through the issuing bank, the advising bank or a bank channel both sides already know.
  5. Whether the company, date, lot number and weight agree across the assay report, the warehouse receipt and the bill of lading.
  6. Whether the fee is set out in writing with the service it buys, the payee and the refund conditions.

4. Verification and reporting

  1. If you suspect someone is using our name Send the other party's email address, company name, receiving account and correspondence to otto@crisscrossmetals.com with "impersonation check" in the subject line. We will check whether that party holds any authorisation from us and reply in writing.
  2. If you need to confirm someone's authority to act for us Ask us directly through the email address or telephone number published on this site. Any written authorisation should state the specific project, the period of validity and the scope of authority; a mandate letter without all three is not an authorisation.
  3. If payment has already gone out Contact the remitting bank immediately to attempt a stop, and report it to your local law-enforcement authority. Recovery depends heavily on speed — usually measured in hours. Please also tell us, so we can assist with verification and provide any documents needed.

5. Notes

  1. The checks on this page are general commercial risk-prevention guidance. They are not legal advice and cannot guarantee that every fraud will be detected.
  2. Where a third party commits fraud by misusing our name through no fault of ours, the Company bears no liability for compensation; we will nevertheless make reasonable efforts to assist with verification and cooperate with law-enforcement investigations as the law requires.
  3. This page may be updated as fraud methods change; updated versions are published on this website.

The Chinese version of this page prevails. Versions in other languages are provided for reference only; in case of any discrepancy, the Chinese version governs.